• mosun faq

FAQ

Q: Who we are?

A: Mosun Technology Co.,Limited is a professional manufacturer and exporter that is concerned with the design, development and production of LEDS and LED lighting. has been making contribution of mitigating global warming by Integrating the latest LED technology into energy efficient lighting products and solutions.

Q: Why choose us?

A: We value customer satisfaction and we are certain that our attention to details and our focus on quality controls is the reason you will choose us to be your No.1 choice. Our excellent sales and after-sales team will always give the best service and products to you.

Q: What can we do?

A: Our main products covers High power LED High Bay Light, Led Flood Light. Mosun ensures the products to be of perfect quality. We perform 100% functional and final test for all of our finished products. All of our products are strictly tested according to the CE and RoHS standards.

Q: What are our values?

A: Adhering to our business philosophy of ‘quality, innovation, integrity and service’ and driven by market and customers’ demand, we are always targeting at providing customers with the safest, environment-friendly, energy-saving, high quality products and best services. Driven by continuous innovation and improvement, we are committed to endeavoring to realize our corporate goal of “illuminate the world and people’s life”.

Q: What’s our after-sales service?

A: The warranty time is five years. Within Warranty period, if under the usage of instruction sheet, any product broken or damage, we will offer the repair service for free or replace for free. Beyond the warranty days, we continue to provide life-long maintenance services mainly for the power supply and some core components.

Products can be replaced for free within three years after sale if it cannot use due to the quality problems, in the precondition of non-artificial damage. We will pay for the freight.

Warranty time is start with the date of manufacturer, if any special circumstances, the user, sales agents, manufacturers can negotiate.

Even if within the warranty period, if the following occurs, certain maintenance costs will be charged:

  1. The malfunction and damaged caused by incorrect use, the unauthorized repairs and alteration.
  2. The damage caused by fire, flood, abnormal voltage, other natural disasters and secondary product damage.
  3. The product malfunction caused by the fall and transportation failures after purchase.
  4. The product malfunction caused by not in accordance with the user manual operation.
  5. The malfunction and damaged caused by the other barriers (man-made factors or external device).
  6. The repair after warranty period, we offer repair with part of the products: power supply and LED, and charging only the costs of such components
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